Website governance
Complaints and feedback
A clear route for raising a service, order, privacy, accessibility or policy concern.
Applies to cowran.media and Cowran Media project enquiries.Operator and contact
This website is presented by Simon Diss trading as Cowran Media, a trading brand of Cowran Group. The shared legal, compliance and policy contact is [email protected].
The current legal, returns and fulfilment address is Cowran Estate, Pennington, Nr. Ulverston, Cumbria, LA12 0JW, UK.
Public identity
Cowran Media is operated by Simon Diss as a sole trader and presented as a trading brand of Cowran Group.
Contact first
Email [email protected] with your name, relevant reference, what happened, the outcome you seek and any supporting information. For product orders, include the order number.
How we handle it
The operator will acknowledge the issue, route it to the person responsible, investigate proportionately and explain the outcome. Complaints involving security, privacy, safeguarding or legal rights may be escalated under the applicable incident or governance process.
If the issue remains unresolved
You may ask for a review and may have the right to contact an appropriate regulator or ombudsman depending on the subject. The response will identify any relevant external route.